FAQ

 

What services does e-sharp provide?

How big is your Team ?

What references do you have?

How do I submit the initial information on a project ?

What stages does a project include and what responsibilities do you take ?

How do you communicate with the customers throughout the project lifecycle ?

Can a customer control and/or steer the progress of the project?

How do you calculate the future project cost?

What does the project cost depend on and how is the payment arranged ?

What warranty does e-sharp provide for its products?

Who owns the copyright for the product and the source code upon the project completion?

 

1. What services does e-sharp provide?

e-sharp provides software development services, specialty training, network consultancy and business process

outsourcing. e-sharp also implement its own ERP (eBOS) for small and medium sized establishments.

2. How big is your Team?

We have a team of 9 highly qualified technical staff on our payroll. Besides, we maintain a team of 30 skilled

staff in our back office setup. Our staff strength is constantly growing.

3. What references do you have?

We are currently servicing over 15 clients, and have references for many vertical industries including Automobile

rental, Insurance services, Events & Tours management, Construction project management … etc.

4. How do I submit the initial information on a project ?

You can submit the initial information on a project in a form most suitable to you. If you already have a technical

specification of the software product, we will consider it and send you a fixed-price offer. If you would prefer

e-sharp to prepare the technical documentation corresponding to your needs and requirements, we will

gladly do it for you. Our project manager can meet you to clarify and discuss all the details at any time.

5. What stages does a project include and what responsibilities do you take?

            Typically, a software project goes through the following phases:

• Start-up (presenting main expectations, mutual agreement);

• Analyze & Plan (detailing system concept, deliverables, project plan);

• Develop (programming, testing);

• Deploy (installation of product, user documentation, training);

• Technical maintenance/support or enhancements (optional).

            Responsibilities:

           The scope of responsibilities depends on the customer's needs:

• Analysis of business needs and suggesting technical solution;

• Preparation of a complete technical specification;

• Development of the product;

• Quality Assurance;

• User documentation & training

6. How do you communicate with the customers throughout the project lifecycle?

• email

• telephone

• visits to a customer's office

7. Can a customer control and/or steer the progress of the project?

Yes. e-sharp has proprietary systems (web-based) for software project management and progress reporting

for this purpose.

8. How do you calculate the future project cost?

It depends on the information that is already available on the project. If you have some documentation describing

your project, we can review it and provide our comments and preliminary estimations. If you have no

documentation so far, we can prepare a brief questionnaire for us to understand the scope of work,

suggest the main technological approaches, and provide rough estimations.

9. What does the project cost depend on and how is the payment arranged?

It depends on the contractual model used. Generally, there're two main models: fixed-price and

time&material based contracts.

For projects with a detailed technical specification available, we provide a fixed-price offer, which is invoiced

and paid in parts according to the payment schedule specified under the contract.

For long-term projects, where the total effort cannot be estimated in advance, we sign a contract stipulating

the team roles and their rates, and invoice you monthly or bi-weekly according to the effort reports.

10. What warranty does e-sharp provide for its products?

Any errors discovered within the guarantee period (3-12 months depending on a project complexity) will be fixed

promptly and free of charge.

11. Who owns the copyright for the product and the source code upon the project completion?

If our work on your project is defined by the contract as work for hire (made-to-order), then the contract will explicitly

state that the customer possesses and retains all the rights for the product and the corresponding source code.

If the contract is with open-source option restricted to maintenance purpose only, or If the contract is without any

open-source, then e-sharp owns the copyright and the source code, however source code may be shared with

customers upon mutual agreement for the purpose of maintenance.